If you’ve already booked your property and have questions about your booking, cancellations, or the property itself – make sure you get in touch with the property owner or manager with whom you booked. When booking, make sure you ask for the owner’s contact information and phone number if you want to converse through other means.
If you have questions regarding the website, please contact us at [email protected]
We advise that you review and sign a rental agreement and address any questions or concerns with the owner or manager prior signing and completing payment.
We suggest using one of the recommended payment options below:
Cancellation policies are unique to each rental property and should be specified at the time of booking. Specific cancellation details will be provided with your booking confirmation. For more information on the cancellation policy please follow up with the owner or property manager that your rental property was booked through. Please note some discounted properties cannot be cancelled, this will have been specified at the time of booking.
You can filter your search by ‘pet friendly’ listings to see if your vacation rental is pet-friendly. We know that of the more than 2,000,000 properties we have listed on Stays.io, more than 50% of them say that they accept pets
We know it can be frustrating when you do not receive a response back in a timely manner (24-48hrs). In order to ensure you find an available listing to suit your needs we suggest inquiring into multiple listings. We are working with property owners and agents to increase the response rates. The more information you provide about your needs, the more likely you are to get into a dialogue and get a response from the owner.
If you have not received a response back within 48 hours, we recommend contacting the property owner or manager again by email or by calling the telephone number listed with the property. To troubleshoot further please contact us at [email protected]